--- title: Troubleshooting | Details Flowers Knowledge Base description: Get answers to commonly asked questions --- [Skip to content](https://support.detailsflowers.com/en/troubleshooting#main-content) ![Top & Bottom Nav Logos-3](https://support.detailsflowers.com/hs-fs/hubfs/Top%20%26%20Bottom%20Nav%20Logos-3.png?width=350&height=86&name=Top%20%26%20Bottom%20Nav%20Logos-3.png) - Details University Show submenu for Details University - [Video Tutorials](https://info.detailsflowers.com/video-tutorials) - [15-Minute Meeting](https://meetings.hubspot.com/details-flowers/meet-with-details-support-free) - [Details Check-In](https://meetings.hubspot.com/details-flowers/details-check-in-50) - [Details University I](https://meetings.hubspot.com/details-flowers/details-university-i-50) - [Details University II](https://meetings.hubspot.com/details-flowers/details-university-ii-75) - [New Employee Orientation](https://meetings.hubspot.com/details-flowers/new-employee-orientation-50) - Community Show submenu for Community - [Join Our FB Group](https://www.facebook.com/groups/detailsflowers) - [\[Sign In\]](https://details.flowers/) Open main navigation Close main navigation - Details University Show submenu for Details University - [Video Tutorials](https://info.detailsflowers.com/video-tutorials) - [15-Minute Meeting](https://meetings.hubspot.com/details-flowers/meet-with-details-support-free) - [Details Check-In](https://meetings.hubspot.com/details-flowers/details-check-in-50) - [Details University I](https://meetings.hubspot.com/details-flowers/details-university-i-50) - [Details University II](https://meetings.hubspot.com/details-flowers/details-university-ii-75) - [New Employee Orientation](https://meetings.hubspot.com/details-flowers/new-employee-orientation-50) - Community Show submenu for Community - [Join Our FB Group](https://www.facebook.com/groups/detailsflowers) - [\[Sign In\]](https://details.flowers/) - [Email Us](mailto:support@detailsflowers.com) [Email Us](mailto:support@detailsflowers.com) Welcome to the Details Knowledge Base! How can we help you? - There are no suggestions because the search field is empty. 1. [Details Flowers Knowledge Base](https://support.detailsflowers.com/en) 2. [Troubleshooting](https://support.detailsflowers.com/en/troubleshooting) # Troubleshooting Get answers to commonly asked questions - [The Financials: Updating Percentage-Based Payments](https://support.detailsflowers.com/en/add/remove-items-from-the-design-worksheet) ## The Worksheet - [The Worksheet: Grand Total Change Alert](https://support.detailsflowers.com/en/grand-total-alert) - [The Worksheet: Restoring Deleted Sections & Line Items](https://support.detailsflowers.com/en/how-can-i-restore-line-items) - [The Worksheet: Moving A Section](https://support.detailsflowers.com/en/moving-sections-on-the-worksheet) ## Costs/RFQ/Orders - [The Costs Page: Amount Ordered VS Amount Needed](https://support.detailsflowers.com/en/how-can-i-see-how-much-i-ordered-vs.-how-much-i-need) ## The Event List - [The Event List: Accessing Past Events](https://support.detailsflowers.com/en/how-do-i-find-my-past-events) - [The Event List: Archiving an Event](https://support.detailsflowers.com/en/why-is-there-two-events-for-one-client) ## Payments/Invoicing - [Details Invoicing: Connecting An Existing Account](https://support.detailsflowers.com/en/how-do-i-connect-with-stripe-if-i-already-have-an-account) - [Details Invoicing: Payment Notifications](https://support.detailsflowers.com/en/how-do-i-receive-payment-notifications-from-stripe) - [The Financials: Updating Your Payment Schedule](https://support.detailsflowers.com/en/updating-the-payment-schedule-to-reflect-a-new-balance) ## General - [Account Settings: Turning Off the Unsupported Browser Message](https://support.detailsflowers.com/en/turn-off-unsupported-browser-message) - [Is the Details Flowers site down?](https://support.detailsflowers.com/en/details-flowers-site-down) - [Account Settings: Privacy Mode Hidden Features](https://support.detailsflowers.com/en/what-does-privacy-mode-hide) - [Company Settings: Signed Proposal Notification Emails](https://support.detailsflowers.com/en/im-not-getting-signed-proposal-or-rfq-notifications) - [Client Info: Custom 'State'](https://support.detailsflowers.com/en/how-do-i-use-something-other-than-state) - [Documents: Printing The Recipe PDF With Images](https://support.detailsflowers.com/en/why-arent-there-pictures-when-i-print-my-recipe-pdf) - [The Event List: Removing A Duplicate Event](https://support.detailsflowers.com/en/how-do-i-remove-a-duplicate-client) - [Mobile Functionality (Tablets & Mobile Devices)](https://support.detailsflowers.com/en/mobile-functionality-tablets-mobile-devices) - [Removing the Pinterest Extension](https://support.detailsflowers.com/en/why-is-the-pinterest-button-showing-on-my-images-in-details) - [Clearing the Browser Cache](https://support.detailsflowers.com/en/clearing-the-browser-cache) See less ▼ ## The Proposal - [The Proposal: Expired Link Client Error Page](https://support.detailsflowers.com/en/i-cant-view-the-proposal-error-404) - [The Financials: Removing 'Make Checks Payable To' Section](https://support.detailsflowers.com/en/how-do-i-remove-the-make-checks-payable-section) - [The Proposal: Downloading the PDF](https://support.detailsflowers.com/en/how-do-i-download-the-proposal-pdf) - [The Proposal: Hiding Ingredient Thumbnails](https://support.detailsflowers.com/en/can-i-hide-the-ingredient-thumbnails-on-the-proposal) - [The Proposal: Printing the PDF](https://support.detailsflowers.com/en/why-does-the-proposal-print-preview-look-funny) - [The Proposal: Image Sizes](https://support.detailsflowers.com/en/proposal-images-sizes) - [The Proposal: Restoring Hidden Pages](https://support.detailsflowers.com/en/my-proposal-is-not-showing-all-the-pages) See less ▼ ## The Resources - [The Item Gallery: Bunches](https://support.detailsflowers.com/en/how-do-i-input-greenery-that-is-by-the-bunch) - [The Recipe Gallery: Show In Gallery](https://support.detailsflowers.com/en/my-saved-recipes-are-not-showing-in-the-gallery) - [Adding A Photo to Details From Pinterest](https://support.detailsflowers.com/en/adding-a-photo-in-details) - [Getting Started With Details](https://support.detailsflowers.com/en/getting-started-with-details#main-content) - [Account Set Up](https://support.detailsflowers.com/en/getting-started-with-details#account-set-up) - [Education & Learning](https://support.detailsflowers.com/en/education-learning#main-content) - [Supporting Documents](https://support.detailsflowers.com/en/education-learning#supporting-documents) - [Event Financials/Invoicing](https://support.detailsflowers.com/en/education-learning#event-financials-invoicing) - [Event Details](https://support.detailsflowers.com/en/education-learning#event-details) - [Reports](https://support.detailsflowers.com/en/education-learning#reports) - [Form Builder](https://support.detailsflowers.com/en/education-learning#form-builder) - [Resource Galleries (Inspiration, Recipe, and Item)](https://support.detailsflowers.com/en/education-learning#resource-galleries-inspiration-recipe-and-item) - [The Proposal](https://support.detailsflowers.com/en/education-learning#the-proposal) - [Costs/RFQ](https://support.detailsflowers.com/en/education-learning#costs-rfq) - [The Event List](https://support.detailsflowers.com/en/education-learning#the-event-list) - [Client Information](https://support.detailsflowers.com/en/education-learning#client-information) - [The Design Board](https://support.detailsflowers.com/en/education-learning#the-design-board) - [Tools/Features](https://support.detailsflowers.com/en/education-learning#tools-features) - [The Design Worksheet & Recipes](https://support.detailsflowers.com/en/education-learning#the-design-worksheet-recipes) - [Company Settings](https://support.detailsflowers.com/en/education-learning#company-settings) - [Client Portal](https://support.detailsflowers.com/en/education-learning#client-portal) - [Emails](https://support.detailsflowers.com/en/emails) - [Details Direct](https://support.detailsflowers.com/en/details-direct) - [Account Information](https://support.detailsflowers.com/en/account-information#main-content) - [Analytics & Reports](https://support.detailsflowers.com/en/account-information#analytics-reports) - [Billing & Subscription](https://support.detailsflowers.com/en/account-information#billing-subscription) - [General Account Information](https://support.detailsflowers.com/en/account-information#general-account-information) - [Support](https://support.detailsflowers.com/en/account-information#support) - [Zapier](https://support.detailsflowers.com/en/zapier#main-content) - [Financials](https://support.detailsflowers.com/en/zapier#financials) - [About Zapier](https://support.detailsflowers.com/en/zapier#about-zapier) - [Project/Task Applications](https://support.detailsflowers.com/en/zapier#project-task-applications) - [Calendar Applications](https://support.detailsflowers.com/en/zapier#calendar-applications) - [Troubleshooting](https://support.detailsflowers.com/en/troubleshooting#main-content) - [The Worksheet](https://support.detailsflowers.com/en/troubleshooting#the-worksheet) - [Costs/RFQ/Orders](https://support.detailsflowers.com/en/troubleshooting#costs-rfq-orders) - [The Event List](https://support.detailsflowers.com/en/troubleshooting#the-event-list) - [Payments/Invoicing](https://support.detailsflowers.com/en/troubleshooting#payments-invoicing) - [General](https://support.detailsflowers.com/en/troubleshooting#general) - [The Proposal](https://support.detailsflowers.com/en/troubleshooting#the-proposal) - [The Resources](https://support.detailsflowers.com/en/troubleshooting#the-resources) - [Videos](https://support.detailsflowers.com/en/videos#main-content) - [Ordering & Invoicing](https://support.detailsflowers.com/en/videos#ordering-invoicing) - [Resource Galleries](https://support.detailsflowers.com/en/videos#resource-galleries) - [Creating Events](https://support.detailsflowers.com/en/videos#creating-events) - [Useful Features](https://support.detailsflowers.com/en/videos#useful-features) - About - [Home](https://detailsflowers.com/) - [Details Direct](https://info.detailsflowers.com/details-direct) - [About Us](https://detailsflowers.com/about) - [Features](https://info.detailsflowers.com/features) - [Plans & Pricing](https://info.detailsflowers.com/plans) - [Testimonials](https://info.detailsflowers.com/testimonials) - [Press](https://info.detailsflowers.com/press) - [Media](https://info.detailsflowers.com/media) - Details University - [Listen on Spotify](https://info.detailsflowers.com/masterclasses) - [Classes](https://info.detailsflowers.com/details-university) - [Demo](https://meetings.hubspot.com/details-flowers/demo) - [FAQs](https://info.detailsflowers.com/faqs) - [Careers](https://info.detailsflowers.com/careers-0) - [Internships](https://info.detailsflowers.com/internships) - Community - [Blog](https://blog.detailsflowers.com/blog) - [Our Partners](https://info.detailsflowers.com/partners) - [Become a Partner](https://info.detailsflowers.com/become-a-partner) - [Join Our FB Group](https://www.facebook.com/groups/detailsflowers/) - Members - [User Agreement](https://info.detailsflowers.com/user_agreement) - [Privacy Policy](https://info.detailsflowers.com/privacy_policy) - [Newsletter Sign Up](https://share.hsforms.com/11p2kVvqiRxSfZcPttN6mTw21epl) - [Update Email Preferences](https://info.detailsflowers.com/resubscribe-to-important-updates) [![Horizontal Logo](https://support.detailsflowers.com/hs-fs/hubfs/Horizontal%20Logo.png?width=350&height=107&name=Horizontal%20Logo.png "Horizontal Logo")](https://info.detailsflowers.com/) ![Top & Bottom Nav Logos copy](https://support.detailsflowers.com/hubfs/Top%20%26%20Bottom%20Nav%20Logos%20copy.png) **Details is a platform that helps florists and designers do more and earn more.  Our software streamlines proposals, ensures clients are profitable down to each arrangement, and simplifies the payment process. Suppliers benefit too, with additional business from in-network florists, volume predictability, and greater customer loyalty.** **[![1-Mar-06-2025-02-08-25-1011-PM](https://support.detailsflowers.com/hs-fs/hubfs/1-Mar-06-2025-02-08-25-1011-PM.png?width=30&height=30&name=1-Mar-06-2025-02-08-25-1011-PM.png)](https://www.facebook.com/detailsflowers) [![2-Mar-06-2025-02-08-25-0551-PM](https://support.detailsflowers.com/hs-fs/hubfs/2-Mar-06-2025-02-08-25-0551-PM.png?width=30&height=30&name=2-Mar-06-2025-02-08-25-0551-PM.png)](https://www.instagram.com/detailsflowers/) [![3-Mar-06-2025-02-08-25-0562-PM](https://support.detailsflowers.com/hs-fs/hubfs/3-Mar-06-2025-02-08-25-0562-PM.png?width=30&height=30&name=3-Mar-06-2025-02-08-25-0562-PM.png)](https://www.youtube.com/@Detailsflowers) [![4-Mar-06-2025-02-08-25-0670-PM](https://support.detailsflowers.com/hs-fs/hubfs/4-Mar-06-2025-02-08-25-0670-PM.png?width=31&height=31&name=4-Mar-06-2025-02-08-25-0670-PM.png)](https://www.linkedin.com/company/10633597/)[![social icons-1](https://support.detailsflowers.com/hs-fs/hubfs/social%20icons-1.png?width=31&height=31&name=social%20icons-1.png)](https://www.tiktok.com/@details.flowers.software)** - About - [Home](https://detailsflowers.com) - [Details Direct](https://info.detailsflowers.com/details-direct) - [About Us](https://detailsflowers.com/about) - [Features](https://info.detailsflowers.com/features) - [Plans & Pricing](https://info.detailsflowers.com/plans) - [Testimonials](https://info.detailsflowers.com/testimonials) - [Press](https://info.detailsflowers.com/press) - [Media](https://info.detailsflowers.com/media) - Details University - [Listen on Spotify](https://info.detailsflowers.com/masterclasses) - [Classes](https://info.detailsflowers.com/details-university) - [Demo](https://meetings.hubspot.com/details-flowers/demo) - [FAQs](https://info.detailsflowers.com/faqs) - [Careers](https://info.detailsflowers.com/careers-0) - [Internships](https://info.detailsflowers.com/internships) - Community - [Blog](https://blog.detailsflowers.com/blog) - [Our Partners](https://info.detailsflowers.com/partners) - [Become a Partner](https://info.detailsflowers.com/become-a-partner) - [Join Our FB Group](https://www.facebook.com/groups/detailsflowers/) - Members - [User Agreement](https://info.detailsflowers.com/user_agreement) - [Privacy Policy](https://info.detailsflowers.com/privacy_policy) - [Newsletter Sign Up](https://share.hsforms.com/11p2kVvqiRxSfZcPttN6mTw21epl) - [Update Email Preferences](https://info.detailsflowers.com/resubscribe-to-important-updates) Contact Us   [hello@detailsflowers.com](mailto:hello@detailsflowers.com)   386.255.9594   307 W. Granada Blvd. Suite 2010        Ormond Beach, FL 32174 [Schedule An Intro Call](https://calendly.com/the-details-sales-team/introductory-call-15-minutes)