My Convenience Fee Is Not Being Added

Learn how to apply the convenience fee to payments.

There are two steps to applying the convenience fee to payments. The first is to set it up in your financial settings. If you're unsure if you've completed your account setup, click the 3 lines in the upper-left corner > Company > Financials. 

The second step is to use the credit card checkbox on the Payments page of the event to apply the fee to appropriate payments.

It's that easy! Just make sure you're checking the box for credit card payments to apply the convenience fee.

Note: Make sure charging convenience fees is legal in your area before applying the fee to any payments.