The Financials: Convenience Fee

Details give you a way to charge a convenience fee on a payment-by-payment basis in the event a client is paying with a credit card.

The Convenience Fee percentage is set on the 'Financials' page of the Company setting (found in the main menu) and then it is added to payments on an individual basis, as-needed. 

Here's how the convenience fee works:

  • Go to your client's Financial > Payments page.
  • Log your payment.
  • Click the checkbox labeled Credit Card
  • As soon as you click save, your convenience fee percentage will be multiplied by the logged payment and the additional fee will be placed into the outstanding balance. In other words, your client will pay the convenience fee since it is wrapped up in future payments.

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To remove the convenience fee: 

  • Simply uncheck the Credit Card checkbox and click Save

As a reminder, you are able to add a convenience fee (named the Admin Fee) to the event grand total. This route includes the fee in all required payments already. If you want to learn more about that, check out this article: How do I add an Admin Fee to the event total?