---
title: "Details Invoicing: Processing Refunds"
description: Though we hope this is few and far between, we understand that there may be times you need to issue a refund to your client.
---
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1. [Details Flowers Knowledge Base](https://support.detailsflowers.com/en?hsLang=en)
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3. [Event Financials/Invoicing](https://support.detailsflowers.com/en/education-learning?hsLang=en#event-financials-invoicing)
# Details Invoicing: Processing Refunds
## Though we hope this is few and far between, we understand that there may be times you need to issue a refund to your client.
To issue a refund, you must access your Stripe dashboard, as Details invoicing is powered through Stripe. Here's how to get to your Stripe dashboard:
- Click the three lines in the upper left-hand corner of the screen to open the main menu
- Select 'Company'
- Select 'Financials'
- On the resulting screen, click 'Stripe Dashboard' on the right-hand side of the screen under the 'Gateway Setup' section of the page
Once you have navigated to Stripe, follow these steps:
- Find the charge to be refunded on the Payments overview page.
- Click 'Refund' in the upper right-hand corner of the screen
- 
Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.
- Select a reason for the refund. If you select **Other**, you must provide an explanatory note attached to the refund.
- Click **Refund**.
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