To issue a refund, you must access your Stripe dashboard, as Details invoicing is powered through Stripe. Here's how to get to your Stripe dashboard:
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Click the three lines in the upper left-hand corner of the screen to open the main menu
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Select 'Company'
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Select 'Financials'
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On the resulting screen, click 'Stripe Dashboard' on the right-hand side of the screen under the 'Gateway Setup' section of the page
Once you have navigated to Stripe, follow these steps:
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Find the charge to be refunded on the Payments overview page.
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Click 'Refund' in the upper right-hand corner of the screen
Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.
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Select a reason for the refund. If you select Other, you must provide an explanatory note attached to the refund.
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Click Refund.